Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Unfortunately, our products are exempt from being returned. Perishable goods such as food cannot be returned.

Additional non-returnable items:
Gift cards

Refunds (if applicable)
We aim to provide our customers with only the best quality seafood available, should we fall short of this and you are dissatisfied with your products we want to know about it. We will assess refunds on a case by case basis and we will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@caughtonline.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@caughtonline.co.za and deliver your item to: Caught Online (Pty) Ltd, 49 Welgelee Road, Cape Town, Western Cape, 7806, South Africa.

Shipping
To exchange your product, you should drop off your product at: Caught Online (Pty) Ltd, 49 Welgelee Road, Cape Town, Western Cape, 7806, South Africa

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will not be deducted from your refund.